Privacy Policy

Effective March 24, 2026 · Last updated May 7, 2026

1. Introduction

Panko Alerts by Panko ("Panko Alerts," "we," "us," or "our") operates the restaurant compliance news and alerts platform at alerts.getpanko.app. Panko Alerts is a product of Panko, which is owned and operated by Meot LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By creating an account or using Panko Alerts, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the service.

2. Information We Collect

Account information you provide:

  • Full name
  • Email address
  • Phone number (optional)
  • Business name
  • State and city location (used to deliver relevant local compliance news)
  • Password (hashed and stored securely by Supabase Auth)

Billing information:

  • Payment details (credit card number, expiration, billing address) are collected and processed directly by Stripe. We do not store your full card number on our servers.
  • Subscription plan and billing history

Restaurant addresses (Pro subscribers, optional):

  • If you use Inspection Radar, you provide one or more restaurant addresses to be matched against incoming health-department inspection data. These addresses are stored privately, never exposed publicly, never shared with other users, and never used for advertising or customer-identification marketing. You can delete a location from your account settings at any time; deletion is permanent within 24 hours.

Usage data collected automatically:

  • Pages viewed and features used within the application
  • Device type, browser type, and operating system
  • IP address and approximate geographic location
  • Timestamps of access and session duration
  • Compliance topics and jurisdictions you follow or search for

3. How We Use Your Information

  • Personalized compliance news: Your location and preferences determine which regulatory updates, health department alerts, and compliance news you receive.
  • Account management: To create and maintain your account, authenticate your sessions, and communicate with you about service-related matters.
  • Billing and subscriptions: To process payments, manage your subscription tier, and handle billing inquiries.
  • AI-powered features: To generate summaries, answer compliance questions, and provide contextual analysis of regulatory changes relevant to your business.
  • Service improvement: To understand how users interact with Panko Alerts, fix bugs, and develop new features.
  • Inspection Radar:Matching your saved restaurant addresses against incoming health-department inspection data to send proximity-based push notifications. We compute the distance from your saved address to the inspected restaurant's address on-the-fly; the saved address itself is never transmitted to third parties.
  • Legal compliance: To comply with applicable laws, regulations, or legal processes.

4. Third-Party Services

We rely on the following third-party services to operate Panko Alerts:

  • Supabase — Authentication, database hosting, and data storage. Your account data and application data are stored in Supabase-managed PostgreSQL databases. See supabase.com/privacy.
  • Stripe — Payment processing and subscription management. Stripe collects and processes your payment information under their own privacy policy. See stripe.com/privacy.
  • Vercel — Application hosting and deployment. Vercel processes request data including IP addresses and request metadata. See vercel.com/legal/privacy-policy.
  • Anthropic (Claude) — AI-powered features including compliance summaries and analysis. Prompts sent to Claude may include your location preferences and compliance queries. We do not send your personal contact or billing information to Anthropic. See anthropic.com/privacy.

We do not sell your personal information to third parties. We share data with the services listed above only as necessary to operate Panko Alerts.

5. Cookies, Tracking, and Advertising

Panko Alerts uses essential cookies for authentication and session management. When you sign in, a session cookie is set in your browser to keep you authenticated. These are strictly functional cookies required for the service to work.

We also use the following third-party services that may set cookies or use other tracking technologies in your browser:

  • Google Analytics — anonymized usage analytics so we can understand which alerts and pages are useful.
  • Meta Pixel — conversion measurement for Facebook/Instagram ads we run to acquire new users.
  • Google AdSense / AdMob — Google may serve display ads to free-tier visitors on the web and in our mobile apps. Google and its partners may use cookies and identifiers (including the advertising ID on mobile devices) to serve ads based on your prior visits to this site, the apps, and other sites on the internet. Pro subscribers do not see ads.

You can opt out of personalized advertising at Google Ads Settings and aboutads.info/choices. On iOS, you can disable personalized advertising in Settings → Privacy & Security → Apple Advertising. On Android, you can reset or delete your advertising ID in Settings → Google → Ads.

We do not sell your personal information. We do not use the content of your bookmarks, location preferences, or activity within Panko Alerts to target ads — ad targeting is performed by Google based on the signals listed above and the page content shown to you.

6. Marketing and Customer Showcase

When you sign up for Panko Alerts using a corporate, organizational, or work email address (for example, name@nytimes.com, name@grubhub.com, or any email at a domain owned by a company, government agency, school, or non-profit), you agree that we may identify the organization associated with that email domain as a customer or user of Panko Alerts in our marketing materials, website, social media, advertising, sales presentations, investor communications, and press materials. This identification may include displaying the organization's name and/or its publicly available logo.

We will not identify you personally in any marketing material, disclose your individual subscription tier, share screenshots that include your name or contact information, or describe your specific use of the service without your separate, explicit consent.

Sign-ups using personal email addresses (Gmail, iCloud, Yahoo, Outlook, ProtonMail, and similar consumer email providers) are not subject to this clause and are never identified in marketing materials.

To opt your organization out, email hello@getpanko.app from your work address with the subject line "Marketing opt-out: [organization name]". We will remove the organization from our marketing materials promptly and will not re-include it without separate written consent.

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data from our active systems within 30 days. Some data may be retained in encrypted backups for up to 90 days after deletion.

Billing records may be retained for up to 7 years as required by tax and financial regulations. Anonymized, aggregated usage data may be retained indefinitely for service improvement.

8. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), encryption at rest, secure password hashing, and row-level security policies on our database. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you by contacting us or through your account settings.
  • Correct inaccurate or incomplete personal data by updating your account profile.
  • Delete your account and associated personal data by contacting us at privacy@getpanko.app.
  • Export your data in a portable format upon request.
  • Withdraw consent for optional data processing at any time.

If you are a resident of California, the EU/EEA, or another jurisdiction with specific data protection laws, you may have additional rights. Contact us for details.

10. Children's Privacy

Panko Alerts is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice within the application. Your continued use of Panko Alerts after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

Email: privacy@getpanko.app
Panko Alerts by Panko
alerts.getpanko.app